Vehicle Categories
VIP and Business service levels across our international network.
24Vehicles
12Vehicle type
Market differences
The chauffeured car service industry is not uniform across markets. Vehicle categories, brand availability and local regulations vary significantly by country, which means the same category name can mean different things depending on where you are.
Some countries impose prohibitive import duties that double the cost of certain luxury models. Others, including Colombia, apply traffic restrictions based on license plate numbers, which is why V&V maintains duplicate fleet coverage to operate every day, at every hour, without exception. In markets where security conditions require it, armored vehicles are the practical standard rather than an upgrade.
In most markets, the luxury category means Mercedes S-Class or Audi A8 and above. In some markets, the same label is applied to an E-Class or A6. V&V does not paper over this difference. We will tell you the exact make and model available in your destination at quotation stage, so what you expect is what arrives.
VIP or Business
To serve both international travelers and the Colombian domestic market without compromising either, V&V operates two service levels: VIP and Business. The VIP level applies international NLA standards. The Business level is calibrated to Colombian market expectations and is available exclusively within Colombia.
VIP service level:
- Luxury brands, imported vehicles.
- Bilingual, 'Pax' trained chauffeurs.
- Vehicle plate and chauffeurs details known at booking time.
- Supervision of the services by our 'dispatch' team and concierge service in 4 languages, round the clock.
- Onboard courtesy pack and company 4G WIFI.
- Vehicle cleaned internally and externally before and after each service.
- Dedicated greeter for airport pickups included in Airport transfer rate in Bogotá, Medellín and Cartagena; in other cities on consultation.
Business service level:
- Standard brands, often locally assembled vehicles.
- Non english speaking chauffeur.
- Vehicle plate and chauffeurs details subject to last minute change if operationally required.
- 24h automatic monitoring and chauffeur assistance during office hours.
- Some vehicle type may include water upon request, and company 4G WIFI.
- Vehicle is cleaned internally between 2 services and externally once a day.
- Airport meet and greet with dedicated staff is optional.
Vehicles with Categories per class of service
Vehicle Categories — Bogotá · Medellín · Cartagena
VIP
